Robotic Process Automation for more efficiency and time savings

There are only 24 hours in a day – and we increasingly want to make the most valuable use of that time. At Dillen we also attach great importance to efficiency. Out of our passion to provide customers with the very best AI solution, we therefore also offer Robotic Process Automation (RPA). This lightning-fast handling of routine tasks leaves more time for the work that really matters.

Imagine this: you work for a busy, national insurance agency and your department receives over 1,000 emails daily with questions about policies, claims, and other requests. Where do you start? “You could recruit three or four employees to sort and answer all those questions day after day,” suggests Klaus Dillen, Managing Director. “But that would cost your company a lot of time and money. Fortunately, there is Robotic Process Automation or RPA: an algorithm does the sorting work for you and ensures that every email automatically reaches the right department and inbox. This technology ties in perfectly with Dillen’s other AI solutions.”

More continuity

RPA is available to all customers, and is always applied specifically to the business needs in question. “You can convert almost half of all human actions that are regularly performed digitally to RPA,” Klaus explains. “Just think about implementing scripts, so customers receive an appropriate response from your helpdesk faster. Or automating your invoicing. This not only saves a company an awful lot of time and money, but also makes the work of your employees a lot more pleasant. It is important to mention that RPA is not created to replace people – it is created so that they can make better use of their time. Moreover, this way, you promote continuity in your operations and never have to fear a shortage of capacity. Regardless of the sector your business is in.”

Strategic added value

Because of the many possibilities offered by RPA, Dillen can also implement the technology in combination with other AI solutions. “RPA is an ideal complement to our process innovation range,” says Klaus. “You can implement it as a standalone solution, or link it to document automation and other data processing within the company. This way, you complement existing real-time analytics and can further optimise your data strategy.”

So, is AI worth the investment? We are firmly convinced that the answer is positive at Dillen. “The strategic added value of process automation is unprecedented. You can develop a completely new business model, get a head start on your competitors, make the best use of existing data, and put your company on track for further growth.”

Want to learn more about RPA? Wondering what this technology can do for your business? Feel free to contact us at any time.